Refund policy

At Carmichaels Couture, we curate highly sought-after, rare collection pieces and pristine deadstock luxury assets. Due to the exclusive nature, strict scarcity, and fluctuating market value of archival designer items, our return parameters are strictly defined to safeguard the integrity of our inventory layout.

1. RETURN ELIGIBILITY & TIMEFRAME
We offer a 14-day return window from the date your tracking number confirms delivery. To be eligible for a return, your item must be in the exact condition it was dispatched:
- Completely unworn, unaltered, and unwashed.
- Pristine, untouched "Grade S" condition with zero signs of wear or handling.
- All original house designer tags, security seals, branded boxes, and protective dust bags must be fully intact and unblemished.
Items showing any signs of wear, perfume scents, structural distortion, or missing original security attachments will be rejected immediately and returned to the buyer at their expense.

2. EXCLUSIONS / FINAL SALE
Due to sourcing logistics and hygiene parameters, the following items are strictly Final Sale and cannot be returned or exchanged:

  • Premium headwear / caps (due to direct-to-skin hygiene standards).
  • Any footware that's had security tags removed.
  • (Note: All premium headwear, apparel, and footwear must strictly adhere to the "Grade S" untouched criteria outlined in Section 1 to be eligible for return processing. Any items failing physical inspection will be rejected immediately).

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return and haven't received your refund please contact us on our business whatsapp for immediate assistance. 

Business Name: Carmichaels Couture
Email: Info@carmichaelscouture.com  Correspondence Address: 151 Urban Road, Doncaster, DN4 0EY, United Kingdom (Note: This is a secure returns facility and not a public storefront or registered office).
Whatsapp: +447548642382